HESK 3 v3.4.5 Free Download

HESK 3 v3.4.5 Free Download

HESK 3 v3.4.5 Nulled | HESK 3 v3.4.5 Free Download | Hesk Nulled is PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.

hesk-nulled.zip (LATEST)

Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

The original FREE help desk software that millions use daily.

Better Customer Support

Use HESK help desk software Nulled to organize, track, monitor and resolve customer issues.

Less Support Work

86% of users say the integrated knowledgebase decreased the number of their support requests.

Faster Response Time

Keep customers happy and your team on top of things with the right data at the right time.

Cloud help desk available

Get your help desk up and running in minutes with the hassle-free HESK Nulled cloud service.

https://www.hesk.com/download.php

hesk-nulled.zip (LATEST)

Changelog HESK 3 Nulled

Changes in 3.4.3 - 8th April 2023
- updates for PHP 8.2 depreciated functionality
- ticket reply messages will now auto-save as draft a few seconds after you stop typing
- new email tag %%ATTACHMENTS%% that lists links to attachments to a ticket/reply
- list of attachments will now show directly below %%MESSAGE%% (unless %%ATTACHMENTS%% is used)
- the "Find a ticket" form now allows searching for empty (null) values in fields that allow it
- fix: IMAP fetching using the wrong noval_cert setting
- fix: POP3 fetching will now calculate a reasonable execution time limit
- fix: generated links to attachments in HTML emails are not clickable
- fix: re-sent email notifications include ticket attachments instead of reply attachments
- fix: SQL error in escalate module with overdue tickets and non-standard date format
- fix: if $hesklang['EMAIL_HR'] is defined in custom-text.php, use that one
- fix: some email templates display unsupported tags
- fix: the close button on custom date field hides all the date values
- fix: some custom field input types not marked in red on error
- updated PHPMailer to 6.8.0
Changes in 3.4.2 - 3rd December 2022
- fix: tickets raised by email piping don't have a due date
- fix: in canned responses replace URL-encoded special tags
- fix: email utf-8 conversion may cause missing characters
- fix: remove unwanted chars from email-generated ticket subjects
- updated TinyMCE to 5.10.6
- updated PHPMailer to 6.6.5
Changes in 3.4.1 - 29th September 2022
- added OAuth support for POP3 fetching
- fix: missing function error when viewing a resolved ticket
- fix: do not mark an OAuth Provider as verified on errors
- fix: unassigned email sending not working correctly on multi-language staff
- fix: detect and ignore non-3.4.x language files
- updated HTMLPurifier to 4.15.0
Changes in 3.4.0 - 17th September 2022
- added OAuth support for email sending and IMAP fetching
- new permission: Can set due date
- updates for PHP 8.2 depreciated functionality
- fix: custom date fields can display the wrong date when editing a ticket
- fix: wrong current month date range in reporting
- fix: sending emails does not work with unauthenticated SMTP
- fix: silent fail if unable to move attachments to the /attachments/temp folder
- fix: in the "Previous tickets" list only show tickets the user has access to
- fix: attachments with no file extension will be renamed to *.unknown-file-type instead of fatal error
- fix: increase some too small display margins
- fix: SMTP error log should not be echoed directly
- fix: email to ticket attachment removal notices not visible
Changes in 3.3.2 - 2nd August 2022
- added option to not validate SSL certificates for SMTP connections
- fix: minimum requirement set to PHP 5.6 due to Composer compatibility
- fix: SMTP host name stored with ssl:// prefix when SSL encryption is selected
- fix: ticket reminder form not working with Invisible ReCaptcha enabled
- fix: wrong %%MESSAGE%% value in HTML emails when re-sending email notification for replies
Changes in 3.3.1 - 15th July 2022
- fix: password reset link issues in HTML emails
- fix: error when elevator duration is set to hours
- fix: automatically submitting MFA forms could cause double submissions in Chrome
- fix: survey email template is not needed in the self-hosted version, removed it
- fix: "Add a note" form misbehaving when "Newest reply at top" is active
- fix: in admin panel the due date calendar may require horizontal scroll
- fix: a few date fields not working properly
Changes in 3.3.0 - 5th July 2022
- [CLOUD ONLY] Satisfaction module: send a third party survey after resolving tickets
- Ocean Blue is now the default Hesk style. For other styles, visit Hesk Styles
- dropped support for PHP 5.3 and 5.4, Hesk now requires PHP 5.5+
- categories can auto-assign tickets to specific users
- categories can have a default due date set
- added support for multi-factor authentication
- improved display options for date and time
- improved attachments process (async upload, drag and drop, preserve on errors)
- Hesk now uses PHPMailer to construct and send emails
- added support for HTML emails (both HTML and plain text templates are available)
- email fetching shows the reason why an email was ignored if Debug mode is on
- more control over what emails are ignored in the email to ticket functionality
- tracking ID is no longer required in email subject for email to ticket functionality
- if captcha is enabled, it will also show in the "Forgot ticket ID" form
- update "Time worked" when staff submits a note to a ticket
- use the "Show Tickets" form to find tickets by due date
- new staff permission: can view all users, but not manage them
- updates for PHP 8.1 depreciated functionality
- security: improved password storage algorithm and length requirements
- staff can now select ticket status when submitting a ticket in the customer's name
- a new email template is now used when staff submits a ticket in the customer's name
- you can now set the ticket language when editing a ticket in multi-language installations
- when viewing a ticket in the admin panel a list of previous tickets is shown
- changed several Javascript confirm boxes to HTML modals
- when deleting a category, you can now select what category to move the tickets to
- when deleting a user, only open tickets will be set to unassigned
- fix: no need to regenerate session ID on every page load
- fix: changing language when viewing a ticket shows the "View ticket" form
- fix: non-YMD date format caused an error when sending overdue notifications
- fix: custom date fields could display wrong date on the edit ticket page
- fix: custom field name hidden when editing it, if it was created in a deleted language
- fix: wrong default submit action in staff New ticket page
- fix: unable to set negative relative dates in custom fields
- updated TinyMCE to 5.10.5
Changes in 3.2.5 - 6th January 2022
- updates for PHP 8.1 depreciated functionality
- fix: long URL addresses stretch the ticket window
- fix: status selection in ticket export form not working under certain conditions
- fix: missing array key 'time_worked' in email to ticket function reply notification
- fix: user setting for overdue ticket notifications not always respected
- fix: using "Submit as Resolved" doesn't update "closed at" date
- fix: forgot ticket ID modal close button not working on small screens
- updated HTMLPurifier to 4.14.0
- updated TinyMCE to 5.10.2
Changes in 3.2.4 - 2nd October 2021
- added "Due date" tag for canned responses
- security: error message not appropriately sanitized, reported by msry1
- fix: insert canned responses tags at pointer focus
- fix: inconsistent storage of plain text message version in RTF mode
- fix: due date not formatted for staff with view-only access
- fix: avatar uppercase letter shows ? in multi-byte names
- fix: cannot uncheck "Assigned to others" on ticket export page
- updated TinyMCE to 5.9.2
- minor styling and usability changes
Changes in 3.2.3 - 11th August 2021
- automatically link URLs in TinyMCE by default
- removed the db_vrsn setting, it is not needed anymore
- all ticket list pages now show the "Auto reload page" widget
- fix: forgot ticket ID email list does not include tickets with a custom status
- fix: the "reply below this line" tag not added in IMAP fetching
- fix: add an extra empty space after ticket tracking URL to make them clickable in Outlook
- fix: overdue cron notifications not working if date format is not YYYY-MM-DD
- fix: installation script doesn't accept UTF-8 chars for admin username
- fix: priority pre-select via URL parameter doesn't work in the public side
- fix: unable to sort ticket columns after setting a default view
- fix: Hesk doesn't accept database username with &
- updated TinyMCE to 5.8.2
Changes in 3.2.2 - 13th March 2021
- fix: replies via email not showing content when Rich Text (HTML) formatting is turned on
- fix: reset ticket session data if any variable is sent to the Create new ticket form
- due date and ticket language parameters can now be passed to the Create new ticket form
Changes in 3.2.1 - 11th March 2021
- fix: merged tickets not showing replies with Rich Text (HTML) formatting turned on
- fix: SMTP class does not support TLS 1.2 in PHP >= 5.6.7 and < PHP 7.2
- fix: admin panel modals hidden on small screens
- updated TinyMCE to 5.7.0
Changes in 3.2.0 - 28th February 2021
- [CLOUD ONLY] Escalate module: create rules to escalate tickets automatically
- tickets can now have a due date set
- added support for HTML-formatted ticket messages/replies (staff only)
- added links to filter tickets by assignment/due soon/overdue quickly
- do not update "lastchange" timestamp on Resolved tickets when deleting a user or category
- support for %%SITE_TITLE%% in email subjects
- improved button text display on non-English versions
- added an easy way to load an extra custom CSS file to Hesk admin
- staff can now change ticket category when submitting a ticket
- staff can now set ticket (customer) language when submitting a ticket
- cron files can now have an access key set to authorize web access
- security: fixed persistent XSS, reported by Charley Celice of Quorum Cyber (www)
- fix: make sure ticket list always has clickable links in mobile view
- fix: ticket list mismatch after deleting a custom field
- fix: check if JSON is enabled when installing/updating Hesk
- fix: bulk ticket actions select vertical scroll bar off-screen on some mobile devices
- fix: set cookie SameSite attribute to "None" if Hesk is allowed to be displayed in frames
- fix: message encoding issue when previewing service messages
- fix: properly escape edge-case HTML special characters and backslashes
- fix: "Can unban ips" permission should also enable "Can ban ips"
- fix: email notification setting when someone adds a note not respected
- fix: respect custom field position when editing a ticket
- fix: properly encode CDATA closing tag
- minor styling and usability changes